Last updated: 24 - May - 2018

 

Lighthouse Window Cleaning OC operates http://www.lighthousewindowcleaningoc.com (our "Site").

This Privacy Policy describes how your personal information is collected, used, and shared when you visit, make a purchase or make a booking on our Site.

By using our Site, you agree to the collection and use of information in accordance with this policy.

 

1. What type of information do we store?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

2. How do we collect information?

When you conduct a transaction on our Site, make a booking on our Site, subscribe to a newsletter on our Site or complete a contact form on our Site, as part of the process, we collect personal information you give us such as your name, phone number, address and email address. Your personal information will be used for the specific reasons stated below only.

 

3. Why do we collect information?

We collect such Non-personal and Personal Information for the following purposes:

• To provide you with the services that you make a booking for through our Site, in the sense that we need to know who is booked for what services, on what date and at what time in order to make the necessary arrangements (for example, staffing requirements) in order to provide you with the services you booked.

• To fulfill any orders placed through our Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

• To provide our Users with ongoing customer assistance and technical support.

• To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages.

• To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.

• To allow us to better service you in responding to your customer service requests.

• To administer a contest, promotion, survey or other site feature.

• To ask for ratings and reviews of services or products.

• To follow up with you after correspondence (live chat, email or phone inquiries).

• To comply with any applicable laws and regulations.

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At Lighthouse Window Cleaning, we also engage in online advertising to keep you aware of what we’re up to and to help you see and find our products and offers.

Like many other companies, we target our ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

 

The banners and ads you see will be based on information we hold about you, or your previous use of Lighthouse Window Cleaning (for example, your Lighthouse Window Cleaning search history, and the content you read on Lighthouse Window Cleaning) or on Lighthouse Window Cleaning banners or ads you have previously clicked on.

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5. How do we store, share, and disclose our site visitors’s personal information? 

Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Wix.com also provides us with an online platform that allows us to take online bookings for services. When you complete a contact form on our Site, this form is processed through the Wix.com platform before it reaches our email address. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications (Wix Bookings, Wix Forms, Wix Stores). They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. Wix.com works in partnership with squareup.com in order to process your payments and therefore, your payment information including your name, phone number, email and address are also shared with squareup.com - who’s privacy policy can be seen by clicking here. 

 

Additionally, please note that your information may be transferred outside of Europe, including to Canada and the United States, for the simple reason that some of our partners’s servers and databases are located outside of Europe.

 

Upon providing us with your information for the purposes mentioned above, we will maintain your information for our records unless and until you ask us to delete this information.

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6. How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our Terms and Conditions, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

 

7. Cookies

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more detailed information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

 

8. How we use cookies

• Our Site uses Cookies to understand and save user's preferences for future visits. For instance, we use cookies to help us remember and process the items in your shopping cart/booking process. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

• Our Site also uses Cookies to compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. For instance, these tools allow us to see how many times each separate page on our Site is visited and therefore help us to understand what products/services that we offer are most popular among our customers. We may also use trusted third-party services that track this information on our behalf, such as Google Analytics. 

 

9. Opting out

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer or Google Chrome) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

 

If you disable cookies, some features will be disabled. It may affect the user's experience by making your site experience less efficient, and some of our services may not function properly.

 

10. Types of Cookies

• Session Cookies - They are stored on the user's computer for purely technical and functional requirements, for the transmission of session identifiers required to enable a safe and efficient site; they are deleted at the end of the "session" (hence the name) with the browser is closed. This type of cookie avoids the use of other technologies that could compromise the privacy of users.

• Persistent cookies - They remain stored on your computer's hard drive until they expire or cancellation by users/visitors. Through persistent cookies visitors who access the site (or any other users who use the same computer) are automatically recognized at every visit. Persistent cookies fulfill many functions in the interest of navigators (such as the use of the navigation language or recording of the shopping cart in shopping online. However, persistent cookies can also be used for promotional purposes or, even, for purposes of dubious legality. Visitors can set your computer's browser so that it accept/reject all cookies or to alert whenever a cookie is offered, in order to assess whether to accept it. The ' user is allowed, however, to change the default configuration (default) and disable cookies (ie block a final), by setting the security level higher.

• Third Party Cookies - Cookies that are stored on behalf of third parties and may be in turn session or persistent.

 

11. Some of the cookies used on our website are:

Third Party Cookies

• TripAdvisor (TripAdvisor LLC). TripAdvisor is an online service that provides users ("you") with recommendations for hotels, resorts, inns, vacations, travel packages, travel guides, flights, vacation rentals, and lots more. The social widget of Tripadvisor allows you to view these recommendations on our website.
  We do not know in detail which of your data will be transmitted to Tripadvisor or for what purpose it will use such data. This data includes your IP address, information on the site that you visited, the date and time of your visit, and other information about the browser. To know the purpose of the processing and subsequent use of such by Tripadvisor, as well as your rights and setting options for the protection of your privacy, please read carefully the instructions regarding the protection of data of TripAdvisor.
  TripAdvisor reserves the right to modify the terms of this policy at any time, with or without notice.
  For more information: Privacy Policy

• Google Analytics. This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files that are placed on your computer to help the website analyze how users use the site. The information generated by the cookie about your use of the Web Site by you (including your IP address) will be transmitted to and stored by Google servers. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to the activities of the website and internet usage. Google may also transfer this information to third parties unless required by law or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, but this may prevent you from using all the features of this website. By using this Web Site, you consent to the processing of data about you by Google in the manner and purposes set out above.
  Google Analytics reserves the right to change the terms of this policy at any time, with or without notice.
  For more information: Privacy Policy – Opt-Out

 

12. Minors

Our site is not intended for individuals under the age of 18.

 

13. How can you withdraw your consent?

If you don’t want us to process your data anymore, please contact us at contact@lighthousewindowcleaningoc.com 

 

14. Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

15. Have any Questions?

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at contact@lighthousewindowcleaningoc.com 

 

Upon receipt of your request, we may ask you to verify your identity by providing details as proof of your identity. Next, we will request all the personal data we have on you from our website platform provider and host Wix.com. We will then send you all of the information we have stored about you via the same communication channel that you made your request. 

 

16. Contact Information

Email: contact@lighthousewindowcleaningoc.com

Mailing Address: 1019 S Rexford Ln, Anaheim 92808, CA